FAQs — Now Often Always

Help & FAQs

Your questions, answered.

Everything you need to know about the NOA Now Plan, your blood test, and what happens next.

01

About the NOA Now Plan

01
What is the NOA Now Plan?

The NOA Now Plan is a personalised women's health programme that combines advanced blood testing with expert nutritionist support. We test 26 biomarkers across 8 health categories, then our qualified nutritionists turn those results into a plan that's specific to you — covering nutrition, supplements, and lifestyle guidance built around your actual biology.

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02
What's included in the NOA Now Plan?

Your plan includes:

  • A comprehensive venous blood test analysing 26 biomarkers across 8 health categories
  • A detailed health and lifestyle questionnaire
  • A personalised wellness report
  • A 45-minute 1:1 video consultation with a qualified women's health nutritionist
  • Tailored nutrition, supplement and lifestyle recommendations
  • Ongoing support from the NOA team throughout your plan
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03
What does NOA test?

We test 26 markers across 8 categories:

  • Iron Status — iron, ferritin, TIBC, transferrin saturation
  • Vitamins — active B12, folate, vitamin D
  • Thyroid — TSH, free T4, free T3, TPO-Ab, TG-Ab
  • Blood Sugar — HbA1c
  • Liver Function — ALT
  • Kidney Function — creatinine, eGFR
  • Cholesterol — total cholesterol, LDL, HDL, triglycerides, TC:HDL ratio
  • Female Sex Hormones — oestradiol, LH, FSH, SHBG, total testosterone
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04
Who is the NOA Now Plan for?

NOA is for women aged 18 and over based in England, Scotland and Wales. It's for anyone experiencing symptoms they can't explain and who wants real answers backed by data. Whether you're struggling with low energy, going through hormonal changes, dealing with brain fog or skin concerns, or simply want to understand your body better, NOA gives you a starting point that's specific to you.

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05
Who is the NOA Now Plan not suitable for?

At present, we are unable to support women who are:

  • Pregnant
  • Breastfeeding
  • Within six months postpartum
  • Undergoing cancer treatment
  • Receiving treatment for an eating disorder or clinical depression
  • Undergoing fertility-assisted treatment
  • Diagnosed with kidney disease
  • Recovering from gastric band surgery
If you are unsure whether NOA is suitable for you, please get in touch before purchasing.
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06
Is NOA a medical service?

No. NOA is a wellness and nutrition service. The NOA Now Plan is intended for informational purposes only and does not diagnose, treat or cure medical conditions. All results are reviewed by a qualified nutritionist, not a medical doctor. Any abnormal or concerning results should always be discussed with your GP or healthcare professional.

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02

Your blood test

01
How is the blood test conducted?

You can choose between two options. A clinic blood draw (£37) where you attend one of our partner clinics at a time that suits you, or a home blood draw (£63) where a qualified nurse visits your home or office for added convenience.

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02
How do I book my blood test?

Once you've purchased your NOA Now Plan, you'll receive an email from NOA with a link to create your account. From there you'll complete a short health questionnaire and book your blood draw at a time and location that works for you. We'll guide you through every step.

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03
When should I take my test?

If you have regular periods, we recommend testing around Day 3 of your cycle. Day 1 is the first day of full menstrual bleeding. If you are using hormonal contraception, you can test on any day. If you do not have periods, you can also test on any day.

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04
How do I prepare for my blood test?

You do not need to fast for this test.

Please ensure you are well hydrated and warm before your appointment, as this can make the blood draw easier. Only take the test once any temporary illness has fully resolved, as infections can influence certain markers.

On the day of your test:

  • Attend before using or applying any medications where possible
  • Avoid vitamin or mineral supplements until after your blood draw
  • Check the ingredients of any supplements you take — biotin is found in many multi-nutrient and combination supplements, and should be avoided for at least 48 hours before your test
  • Avoid vitamin B12 supplements for at least 48 hours prior to testing
  • Avoid alcohol for at least 24 hours before your test
If biotin, vitamin B12, or any other supplement has been prescribed, please check with your doctor before stopping.

If you use HRT as a gel or spray, please skip your dose on the morning of your test and take it after your blood draw. If you use a patch, we recommend testing on day 2 of your current patch.

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05
Can I take the test if I'm on hormonal contraception?

Yes. If you are using hormonal contraception, you can test on any day. Please make sure you note this in your health questionnaire so our nutritionists can take it into account when interpreting your results.

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06
Can I take the test if I'm on HRT?

Yes. If you use HRT as a gel or spray, please skip your dose on the morning of your test and take it after your blood draw. If you use a patch, we recommend testing on day 2 of your current patch. Please note your HRT use in your health questionnaire.

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07
What is the cancellation policy for my blood test?

If you need to cancel or reschedule your blood test, please contact the relevant party directly.

If you booked a nurse visit, please contact our partner phlebotomy team, Inuvi, directly. You must reschedule within 48 hours of your original booking or you will be charged £63 to rebook.

If you booked a clinic visit, please contact the clinic directly. You must cancel or reschedule at least 24 hours before your appointment or you will be charged £37.

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03

Your results & consultation

01
When will I receive my results?

Your blood sample typically arrives at the labs 2–3 days after your blood draw. The NOA team will be in touch as soon as your sample has arrived. We usually aim to send your consultation booking invitation within 5 working days of your sample arriving at the labs.

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02
What happens in my consultation?

Your 45-minute video consultation is with one of our qualified women's health nutritionists. They will walk you through your results, explain what each marker means for you, and discuss your personalised plan covering nutrition, supplements, and lifestyle guidance. It's a proper conversation, not a generic read-through.

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03
What is the cancellation policy for my consultation?

If you need to cancel or reschedule your consultation, please do so via the Calendly link in your booking confirmation email. Cancellations made within 24 hours of your appointment will incur a £49 fee.

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04
What if something in my results looks abnormal?

If any of your results fall outside the normal range, your nutritionist will discuss this with you during your consultation. They will always recommend that abnormal or concerning results are followed up with your GP or a relevant healthcare professional. NOA does not diagnose or treat medical conditions.

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05
Will I speak to a doctor?

All results are reviewed by a qualified nutritionist, not a medical doctor. If anything in your results requires medical attention, you will be advised to speak with your GP or relevant healthcare professional.

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06
Can I retest?

Yes. We recommend retesting every three to six months to track how your markers are changing in response to your plan. Your NOA team will be in touch about retesting options as part of your ongoing support.

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04

Practical questions

01
How is my personal data managed?

Your health information, including your blood test results and questionnaire responses, is collected and stored securely by NOA and is never shared with third parties without your consent. NOA complies with UK GDPR. For full details please see our Privacy Policy.

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02
How do I get in touch with the NOA team?

You can reach us at info@nowoftenalways.com. We aim to respond to all enquiries within one working day.

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04
Where do I buy my recommended supplements?

Your nutritionist will recommend specific supplements as part of your personalised plan. These will be available to purchase directly through your wellness report.

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05
I still have questions. What should I do?

Get in touch with us at info@nowoftenalways.com and we'll be happy to help before you purchase.

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